{"id":3182,"date":"2020-04-20T08:35:08","date_gmt":"2020-04-20T16:35:08","guid":{"rendered":"https:\/\/secure.wgr-sw.com\/training\/?page_id=3182"},"modified":"2020-07-27T10:27:06","modified_gmt":"2020-07-27T18:27:06","slug":"zoom-troubleshooting","status":"publish","type":"page","link":"https:\/\/secure.wgr-sw.com\/training\/zoom-troubleshooting\/","title":{"rendered":"Zoom Troubleshooting"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Zoom Troubleshooting<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Here&#8217;s some solutions to common problems.<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">1.  I can&#8217;t join the training session!<\/h2>\n\n\n\n<p>If you&#8217;re having trouble joining the training session, walk through these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Make sure you&#8217;re connected to the Internet.<\/strong><\/li><li><strong>Are you using Google Chrome or Safari (Apple OS)?<\/strong>  The online QSP\/QSD learning experience works best on Google Chrome or Safari.  If you are using a different web browser, you will need to scroll past the embedded meeting window on each day&#8217;s training session, and click the &#8220;LAUNCH ZOOM&#8221; button.<\/li><li><strong>Did you enter the correct meeting password?<\/strong>  You can find the unique password for each training session on the classroom page, right above the embedded meeting window.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/Password-1024x576.jpg\" alt=\"\" class=\"wp-image-3183\" srcset=\"https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/Password-1024x576.jpg 1024w, https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/Password-300x169.jpg 300w, https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/Password-768x432.jpg 768w, https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/Password-1536x864.jpg 1536w, https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/Password.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li>Try joining a test meeting.  Zoom has a test meeting feature, which will help you check your connection, audio and video functions.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link\" href=\"https:\/\/zoom.us\/test\" target=\"_blank\" rel=\"noreferrer noopener\">Join Zoom Test Meeting<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">2. My camera isn&#8217;t working.<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Make sure that other programs (such as Skype, FaceTime, or other Zoom meetings) are not using the camera.<\/li><li>Restart your device.<\/li><li>Check your device for updates, to make sure the Zoom app is up-to-date.  If you&#8217;re on a computer and using the Zoom meeting client, uninstall the meeting client, and reinstall the latest version from Zoom&#8217;s website: <strong><a rel=\"noreferrer noopener\" href=\"https:\/\/zoom.us\/download\" target=\"_blank\">Download Zoom Meeting Client<\/a><\/strong><\/li><li>If you&#8217;re joining from our embedded meeting window, make sure you <strong>allow wgr-sw.com to use your camera.<\/strong><\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"669\" height=\"376\" src=\"https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/UseCamera.jpg\" alt=\"\" class=\"wp-image-3186\" srcset=\"https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/UseCamera.jpg 669w, https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/UseCamera-300x169.jpg 300w\" sizes=\"auto, (max-width: 669px) 100vw, 669px\" \/><\/figure>\n\n\n\n<div style=\"height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">3. My microphone isn&#8217;t working.<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Make sure your speakers are turned on.<\/li><li>Turn up the volume on your device, and make sure it&#8217;s not muted.<\/li><li>Try using earphones.<\/li><li>Restart your device.<\/li><li>Reinstall Zoom on your device.<\/li><li>If you&#8217;re joining from our embedded meeting window, make sure <strong>you&#8217;ve allowed wgr-sw.com to use your microphone.<\/strong><\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"669\" height=\"376\" src=\"https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/UseMicrophone.jpg\" alt=\"\" class=\"wp-image-3188\" srcset=\"https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/UseMicrophone.jpg 669w, https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/UseMicrophone-300x169.jpg 300w\" sizes=\"auto, (max-width: 669px) 100vw, 669px\" \/><\/figure>\n\n\n\n<div style=\"height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">4. I&#8217;m still having problems!<\/h2>\n\n\n\n<p>If you&#8217;ve walked through all of these steps, and your problem isn&#8217;t fixed, give us a call.<\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:15% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/Andy-1024x1024.jpg\" alt=\"\" class=\"wp-image-3190\" srcset=\"https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/Andy-1024x1024.jpg 1024w, https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/Andy-300x300.jpg 300w, https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/Andy-150x150.jpg 150w, https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/Andy-768x768.jpg 768w, https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/Andy-1536x1536.jpg 1536w, https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/Andy-2048x2048.jpg 2048w, https:\/\/secure.wgr-sw.com\/training\/wp-content\/uploads\/2020\/04\/Andy-64x64.jpg 64w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h4 class=\"wp-block-heading\">Call Andrew, one of our web engineers.<\/h4>\n\n\n\n<p><strong>(209) 329-5602<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zoom Troubleshooting Here&#8217;s some solutions to common problems. 1. I can&#8217;t join the training session! If you&#8217;re having trouble joining the training session, walk through these steps: Make sure you&#8217;re<span class=\"post-excerpt-end\">&hellip;<\/span><\/p>\n<p class=\"more-link\"><a href=\"https:\/\/secure.wgr-sw.com\/training\/zoom-troubleshooting\/\" class=\"themebutton\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-3182","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Zoom Troubleshooting - FORGE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/secure.wgr-sw.com\/training\/zoom-troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zoom Troubleshooting - FORGE\" \/>\n<meta property=\"og:description\" content=\"Zoom Troubleshooting Here&#8217;s some solutions to common problems. 1. 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